Store Policy

Terms of Service

Our store is hosted by Wix.com, but is solely operated by Salty Jack Salt Co.. Throughout the site, the terms “we”, “us”, “our”, and “Salty Jack” refer to Salty Jack Salt Co.. Please read the following Terms of Service carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. We reserve the right to change and/or update our Terms of Service at any time.

Customer Care and Code of Conduct

Here at Salty Jack Salt Co., we care about our customers. We want them to experience the best when it comes to our products and our service. Our Customer Service Policy has been created with shared values in mind, to promote respect, inclusiveness, integrity, passion, kindness, empathy, teamwork, and quality customer care. Please read the Customer Service Code of Conduct to further understand our mission to support our customers and provide the best customer service we can.​

Customer Service Code of Conduct:

Salty Jack Salt Co. strives for the highest possible standards of integrity and conduct in all matters from our company. Our goal is to create a safe and welcoming partnership with our customers, supported by the following Code of Conduct: 

* We care about our customers. Therefore, we strive to promote diversity and inclusiveness. We welcome all customers that share our value of promoting love and kindness. We support women, Black Lives, Asian Lives, the LGBTQIA+ community, and anyone who desires to help create more love and kindness into the world. Love is Love, and we at Salty Jack want to help spread it!

 

* We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to cancel any order at any time for any reason. If we cancel any order and if payment was already processed and completed, we will refund the customer. Information regarding refunds and returns please see our “Refund” page. 

* We are continually trying to improve our service. If you (the customer) have any feedback, we would love to hear from you. We welcome reviews, comments, constructive feedback, or if you just want to tell us hi! We will do our best to address any issues that may arise. We cannot guarantee we will be able to fix everything, but we will do our best! If feedback and/or comments are made publicly on this site, any of Salty Jack’s social media platforms, or any third- party platforms, Salty Jack has all rights to remove any post/comment that is deemed unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectually property of these Terms of Service.  

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit other to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

By using our site, services, and product, you agree not to reproduce, duplicate, copy, use, sell, resell or exploit any portion of the Service, use of the Service, or access of the Service or any content on the website through which the service is provided, without express written permission by us. This includes all products, images, and words used on this site and our social media sites (Facebook and Instagram), or any products produced by Salty Jack Salt Co.. 

Privacy and Safety

We follow industry standards on information security management to safeguard sensitive information, such as financial information, personal details and any other personal information entrusted to us.​

We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. While no method of transmission over the internet, or method of electronic storage, is 100% secure, we do all we can to keep your information as safe as possible. We cannot guarantee the absolute security of your personal information.​

​Cookies: We employ cookies and similar technologies. Cookies are pieces of data that sites and services can set on your browser or device that can be read on future visits. We may expand our use of cookies to save additional data as new features are added to our site. ​

​We will only ever use the information collected via cookies and other methods to analyze trends, administer our website, track visitor movements around our website and gather demographic information about our visitors as a whole. We will never sell or trade your information to anyone outside of our company for any reason.

​To stop receiving newsletters or other correspondence from us or to opt out, please use the "unsubscribe" mechanism provided in the communication (such as the "unsubscribe" link at the bottom of the marketing email) or send an e-mail to alyssasperry@saltyjacksalt.com along with the information necessary for us to process your request. 

Wholesale Inquiries

If interested in selling Salty Jack Salt Co. retail Products and established a Wholesale Account please contact us at alyssasperry@saltyjacksalt.com

Wix.com Info

Our store is hosted by Wix.com. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is securely stored through Wix’s data storage, databases and the general Wix application.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site.

Contact Information

If you have any questions regarding our Terms of Service please go to the “Contact Us” page and send us your questions.

Shipping

Salty Jack Salt Co. uses USPS for our shipping needs. Standard shipping cost are based on weight of the package and shipping location. Orders are processed between 1 to 5 business days based on operating hours. Shipping times will vary based on USPS deliver schedule. Most packages arrive within 2 to 7 days once shipped, but can take longer depending on location they are shipped to. If customer provides incorrect mailing address and package is shipped back to Salty Jack Salt Co. it is the responsibility of the customer to provide the correct address and pay for additional shipping. If error is on Salty Jack Salt Co.'s end, we will pay to reship package. 

Payment Methods

- Credit / Debit Cards

- PayPal

- Offline Payments